Using the Windows Start menu to collect diagnostic data

If you can't open Outlook or if the Outlook Add-in failed to collect diagnostic data, you can use the HCP Anywhere Outlook Add-in Collect Diagnostics option in the Windows Start menu to collect diagnostic data.

Important: If the desktop uses Windows PowerShell 4.0 or below, you need to run the HCP Anywhere Outlook Add-in Collect Diagnostics option as an administrator to use this feature.

To use the Start menu to collect diagnostic data, in the Windows Start menu, select HCP Anywhere ►HCP Anywhere Outlook Add-in Collect Diagnostics.

The ol-diags-timestamp.zip file is created on the desktop.

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