Using Outlook to collect diagnostic data

If the Outlook Add-in is not functioning properly, you can use the Collect Diagnostics option in the Settings menu to collect diagnostic data from the Outlook Add-in into a zip file. Then you can send the .zip file to support for analysis.

Important: If the desktop uses Windows PowerShell 4.0 or below, you need to run Outlook as an administrator to use this feature.

To use Outlook to collect diagnostic data:

1.In Outlook, click the Home tab.

2.In the HCP Anywhere section of the ribbon, click Settings.

3.In the Settings window, click the Help / About tab.

4.Click Collect Diagnostics.

The ol-diags-timestamp.zip file is created on the desktop.

5.Optionally, in the window that opens, click Open File Location to view the .zip file.

If the Add-in fails to collect diagnostic data or if Outlook closes, continue to Using the Windows Start menu to collect diagnostic data.

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